Casework Success Stories

Sen. Brown is committed to assisting Ohioans who have encountered difficulties with federal matters. Ohioans can call Sen. Brown’s state offices and work directly with a constituent services representative to obtain information or resolve an issue they are having with a federal agency. Common areas of inquiry include: Social Security and Medicare benefits, veterans’ benefits, military service issues, passport or visa problems, housing matters, IRS issues, and more. 

Below are some sample stories of Ohioans who have successfully worked with Sen. Brown’s office to resolve their issues with federal agencies:


Ms. Lisa Geiger, Alliance, OH

“Without Senator Brown’s office getting involved, we believe we would have waited many months longer to receive our exemption. The office always responded quickly to my messages and followed up with me throughout the…process to ensure I was getting what I needed. I truly appreciate how friendly, helpful, and expedient they operated.”

--Ms. Geiger

Alliance Family Health Center works with women in low-income populations to decrease infant mortality in northeast Ohio. In November 2016, Ms. Lisa Geiger, the Chief Financial Officer of Alliance Family Health Center, reached out to Sen. Brown’s office after working with the IRS for several months to obtain tax-exempt status from the IRS. Sen. Brown’s office worked with the health center to provide the IRS with the necessary information, and Alliance Family Health Center secured their tax exempt status shortly after.  


Ms. Rachel Bernard, Huber Heights, OH

“I would like to say ‘Thank You.’ You went above and beyond and I am grateful.  You take common courtesy to another level. My family and myself wanted you to know that.” 

--Ms. Bernard

Ms. Bernard contacted Sen. Brown’s office seeking help in securing an expedited passport renewal after her son was injured in the Republic of Trinidad and Tobago. Sen. Brown’s office helped set up an appointment for Ms. Bernard with a Passport Center that same week so that she could travel to Trinidad and Tobago to visit her son.  


 

Ms. Kelly Passmore, Newton Falls, OH

“I felt like Senator Brown’s office took a personal interest in my case. (Sen. Brown’s Office) worked with me personally and kept me informed every step of the way…I do not think I would have gotten it resolved without their help.” 

--Ms. Passmore

After months of struggling to file a tax form with the IRS in order to secure a higher tax refund, Ms. Kelly Passmore called Senator Brown’s office for help. Senator Brown’s office worked with Ms. Passmore to secure the necessary documents while keeping her updated throughout the process. Soon after Ms. Passmore reached out to Senator Brown’s staff, her issue was resolved and a $1,000 refund was secured.  


 

Mr. and Mrs. Shapiro, Mayfield Heights, OH

“After exchanging some information with Senator Brown’s office, they got right on it. (Sen. Brown’s staff) was very informative. Thank you so much Senator Brown for all your help. It will be remembered and retold.”

--Mr. and Mrs. Shapiro

As victims of identity theft, Mr. and Mrs. Shapiro were experiencing issues with getting their tax returns processed by the IRS, even though they had provided the necessary documentation and information. The Shapiros contacted Sen. Brown’s office for help. Sen. Brown’s staff put them in contact with the Taxpayer Advocate Service, and the couple received their refund in full.


Mr. Johnson, Toledo, OH

“I am grateful for Senator Brown and the whole staff. With your offices’ help, I am getting housing, which is a basic equality of life and a stepping stone. Again, thank you.”

--Mr. Johnson

Mr. Johnson, a veteran, was living in an abandoned building after encountering difficult personal circumstances. Sen. Brown’s office helped Mr. Johnson obtain a housing voucher through a veteran housing program under the Department of Housing and Urban Development. Mr. Johnson will be moving soon into a new residence and has secured part-time employment.


Ms. Carmencita Richardson, Cleveland, OH

 “We can’t thank you all enough for all your help. Thank you for helping us keep our home.”

--Ms. Richardson

Ms. Richardson reached out to Sen. Brown’s office after her bank failed to properly adjust her mortgage payment after she had been approved for a reduction in property taxes. Sen. Brown’s office worked with the bank to obtain a refund for Ms. Richardson’s overpayment and to lower her monthly mortgage payment.


Mr. Walter Cates, Columbus, OH

“As a 73-year-old Vietnam veteran, I had a problem receiving my mail delivery, and since I get my medical prescriptions from a local VA clinic, it was imperative that I get my mail. I called (Sen. Brown’s) office, and in two days I had my first delivery of mail. I want to thank Senator Brown.”

--Mr. Cates

After experiencing issues receiving his medical prescriptions from the VA through the mail, Mr. Cates called Sen. Brown’s office for help. Sen. Brown’s office reached out to the United States Postal Service to help coordinate the delivery of Mr. Cates’ medicine, and Mr. Cates reached back out to Sen. Brown’s office soon afterward to let the office know his medicine had been delivered. 


Mr. Michael Sampsell, Lodi, OH

“I would like to extend my heartfelt gratitude to Senator Brown and his amazing staff for taking time out of their no doubt hectic schedules to put together and conduct this ceremony for a person like me who, one day back in 1999, decided he was sick of trying to figure out what to wear to work and therefore joined the Army. This is beyond humbling to say the least, and I am truly honored to be here today.”

--Michael Sampsell, Medals Presentation Ceremony, October 2016

Mr. Michael Sampsell served in the Army for 13 years. During his time in the army, he was stationed in Iraq, Afghanistan, and Germany. Mr. Sampsell, the son of a Vietnam veteran and the grandson of a World War II Veteran, was awarded 15 medals by the army throughout the term of his service, including the Bronze Star and Purple Heart. Mr. Sampsell’s medals were lost in transit from Germany back to the United States in 2012. Mr. Sampsell reached out to Sen. Brown’s office to obtain replacements for the medals he lost. Sen. Brown’s office was able to secure the medals, and Sen. Brown helped to present the replacement medals to Mr. Sampsell in a ceremony at Gray’s Armory in Cleveland. 


Ms. Morgan Oliver, Columbus, OH

“My surgery was approved and United Healthcare told me that it only got approved because of being contacted by your office. I am feeling so much better and just wanted to send a sincere thank you to the people who worked on my case. I don't think I would be back at school doing what I love right now without the assistance your office gave me.”

--Morgan Oliver, Letter to Sen. Brown 

Ms. Oliver contacted Sen. Brown’s office since she was having trouble getting a medical procedure approved by her insurance company. Ms. Oliver, a college student, had missed several days of class already for doctor appointments and medical visits. Sen. Brown’s office reached out to the insurance company and was able to get Ms. Oliver’s surgery approved. Ms. Oliver wrote to Sen. Brown saying she feels much better since the procedure. 


Mr. Mike Young, Woodsfield, OH

“I contacted Senator Brown’s office for help with getting nonprofit status from the IRS for our firefighters association. After speaking with his staff, they contacted the IRS, and a short time later our application was approved. This status means more funding to train our firefighters and volunteers in order to keep our residents safe.”

--Mr. Young

Mr. Young, the president of the Monroe County Firefighters Association, Inc., filed for nonprofit status for the firefighters association with the IRS. After no response from the IRS for three months, Mr. Young contacted Sen. Brown’s office. Sen. Brown’s office, by working with the Taxpayer Advocate Service, was able to advise Mr. Young on what additional information was needed to process his application. With the additional information, the IRS awarded the Firefighters Association the nonprofit status.


Mr. and Mrs. Terry Wolfe, Greenville, OH

“I emailed Sen. Brown’s office late at night. I received a call the next morning from Mr. Brown’s staff. Early in the afternoon, I got a call from GM headquarters. Great work! Thanks so much!”

--Note from Mr. Wolfe 

Mr. and Mrs. Terry Wolfe, on a trip back to Ohio, were stranded in Cheyanne, Wyoming for six days after the fuel pump failed in their Chevrolet Silverado. A local dealership was unable to provide the necessary parts to fix the issue. Needing to return home to their small business, Mr. Wolfe reached out to Sen. Brown’s office for help. Sen. Brown’s office, by working with General Motors, was able to help the Wolfe’s acquire the correct parts, and Mr. and Mrs. Wolfe left for Ohio early the next morning. 


Mr. Joseph Barr, Lakewood, OH

“(Your office’s) performance makes me glad I live in Ohio and have such helpful people here in our government offices.”

--Note from Mr. Barr

In February 2016, with his son’s wedding approaching, Mr. Barr started the process of obtaining a passport from the National Passport Center. After struggling to make progress with the agency for several months, Mr. Barr’s son called Sen. Brown’s office. A member of Sen. Brown’s staff worked with Mr. Barr’s son and was able to obtain a passport for Mr. Barr so that he and his wife could attend his son’s wedding.