Brown Stands up for Santander Call-Center Workers

Senator Asked Santander to Remain Neutral as Workers Seek Union Representation

WASHINGTON, D.C. – Today, U.S. Senator Sherrod Brown (D-OH) is continuing his support for Santander call-center workers who are seeking union representation in light of a report released Friday that alleges Santander encourages its workers to engage in aggressive debt collection practices. The workers are working with the Communications Workers of America (CWA) to form a union, and Brown wrote to the company earlier this year asking them to remain neutral.

“CWA workers were an early voice in helping expose the fraudulent sales practices at Wells Fargo that have hurt consumers. The behavior outlined in this report is troubling and, if true, shows that predatory practices boost profits for banks and their executives while hurting customers and workers,” said Brown “It’s critical workers are empowered to speak out if their company is harming them or its customers, and I urge Santander to respect the rights of these workers to elect union representation that will give them those protections.”

The report is authored by the AFL-CIO and National Employment Law Project. It details aggressive collection tactics at Santander – which has been accused of offering risky subprime auto loans in the past.