With 500,000 Veterans Waiting on Benefit Claims, Brown Calls on VA to Expedite Processing, Announces Plan to Reduce Backlog

Brown Introduces Bill to Help Veterans Save Time on Claims, Support Legislation to Establish Task Force to Attack Backlog

TOLEDO, OH— Today, U.S. Sen. Sherrod Brown (D-OH), a senior member of the Senate Veterans Affairs Committee, called on the Department of Veterans Affairs (VA) to make immediate and necessary changes in order to eliminate its backlog of 500,000 claims filed by disabled veterans and their caregivers for services and benefits they have earned. To aid, Brown also announced a plan to prevent and reduce the backlog by working to pass two key pieces of legislation.

“The VA must make immediate and necessary changes in order to eliminate its disability claims backlog,” Brown said. “It is unacceptable that Northwest Ohio veterans who selflessly serve their country have to wait far too long—even years—to receive the compensation they deserve. The Veterans Services Outreach Act would significantly reduce their wait by providing veterans the important information and assistance they need to improve their claims. Finally, the Claims Processing Improvement Act would give the VA the tools it needs to better attack the backlog so that it can be eliminated.”

Brown announced his support of two key pieces of legislation aimed at addressing the backlog. He introduced the Veterans Services Outreach Act, legislation that would require the VA to notify veterans filing claims electronically that they can receive help and important time-saving information that could significantly reduce their wait time. Brown will also work to pass the Claims Processing Improvement Act of 2013, legislation that would hold the VA accountable by requiring it to publically report information on both its projected monthly goals and actual production so that Congress and the public knows if the VA is working toward eliminating its backlog. The bill would also establish a task force to hire and train claims processors, and develop tactics to attack and eliminate the backlog.

The disability claims backlog is one of the most significant challenges facing the VA. This is due to a number of contributing factors, including: the more than a million new claims filed each year, an increase in the complexity contained in each claim, the influx of veterans returning from recent conflicts in Iraq and Afghanistan, and the VA granting of service-connection for conditions related to Agent Orange exposure. But as a member of the Veterans Affairs Committee, Brown has helped secure record funds and staffing for the VA to combat the backlog. While the backlog remains far too large, and changes are needed, the VA has seen a reduction of nearly 110,000 cases in just the last half year. Joining Brown to highlight efforts to eliminate the backlog was Rick Glover, a Lucas County Veterans Services Officer.

“I just want my veterans to know that they are not in this alone,” Glover said. “Our sole purpose is to help them.”

Joining Brown to discuss the backlog’s negative effects was Patrick Grames, a local Air Force veteran who has waited more than two years to receive his disability benefits.

“I feel that with the advancements in technology it is not acceptable to have these kinds of delays for veterans,” Grames said. “The process could be expedited.”

Brown is the only Ohio Senator to serve a full term on the Senate Veterans Affairs Committee and is Co-Chair of the Senate Air Force Caucus. He is also an original cosponsor of the VOW to Hire Heroes Law, which offers job retraining assistance to veterans between 35 and 60 years of age. 

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