With Nearly 490,000 Veterans Waiting on Benefit Claims, Brown Calls on VA to Expedite Processing, Announces Plan to Reduce Backlog

Brown Also Convened Roundtable with VA Officials to Address Ways to End Unacceptable Waits for Dayton Veterans

DAYTON, OH— Today, U.S. Sen. Sherrod Brown (D-OH), a senior member of the Senate Veterans Affairs Committee, called on the Department of Veterans Affairs (VA) to make immediate and necessary changes in order to eliminate its backlog of an estimated 489,000 claims filed by disabled veterans and their caregivers for services and benefits they have earned. To aid, Brown announced a plan to prevent and reduce the backlog by working to pass two key pieces of legislation. Brown also held a roundtable discussion with local leaders on the VA backlog issue. 

“The VA must make immediate and necessary changes in order to eliminate its disability claims backlog,” Brown said. “It is unacceptable that Dayton veterans who selflessly serve their country have to wait far too long—even years—to receive the compensation they deserve. The Veterans Services Outreach Act would significantly reduce their wait by providing veterans the important information and assistance they need to improve their claims. Finally, the Claims Processing Improvement Act would give the VA the tools it needs to better attack the backlog so that it can be eliminated.”

Brown announced his support of two key pieces of legislation aimed at addressing the backlog. He introduced the Veterans Services Outreach Act, legislation that would require the VA to notify veterans filing claims electronically that they can receive help and important time-saving information that could significantly reduce their wait time. Brown will also work to pass the Claims Processing Improvement Act of 2013, legislation that would hold the VA accountable by requiring it to publically report information on both its projected monthly goals and actual production so that Congress and the public knows if the VA is working toward eliminating its backlog. The bill would also establish a task force to hire and train claims processors, and develop tactics to attack and eliminate the backlog.

The disability claims backlog is one of the most significant challenges facing the VA. This is due to a number of contributing factors, including: the more than a million new claims filed each year, an increase in the complexity contained in each claim, the influx of veterans returning from recent conflicts in Iraq and Afghanistan, and the VA granting of service-connection for conditions related to Agent Orange exposure. But as a member of the Veterans Affairs Committee, Brown has helped secure record funds and staffing for the VA to combat the backlog. While the backlog remains far too large, and changes are needed, the VA has seen a reduction of nearly 120,000 cases in just the last half year. Joining Brown to highlight efforts to eliminate the backlog was Herb Davis, Director of the Montgomery County Veterans Service Commission.

“The VA's processing time on claims does need to improve. Here in Ohio we have County Veteran Service Officers that can assist veterans with their claims,” Davis said. “County Veteran Service Officers are highly trained to help with claims. Veterans need to take full advantage of the Service Officers in their county along with the other services offered at their local veterans’ service commissions.”

 Joining Brown to discuss the backlog’s negative effects was local Vietnam veteran Larry Kinsler, who has been waiting since 2009 to receive his disability benefits.

“After two tours in Vietnam between 1969 and 1972, I received a Purple Heart for injuries that ended my military career. I have been in another battle since then, and that has been with the Veterans Administration,” Kinsler said. “I have three pending claims with the VA, one dating back to 2006. I just ask them to get my claims processed correctly and soon.”

Brown is the only Ohio Senator to serve a full term on the Senate Veterans Affairs Committee and is Co-Chair of the Senate Air Force Caucus. He is also an original cosponsor of the VOW to Hire Heroes Law, which offers job retraining assistance to veterans between 35 and 60 years of age.

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